Your finance team's safety net — answered the same day, every day.
Buoy's support service is what construction finance teams reach for when the wheels need to keep turning. Day-to-day Jobpac help, real human bookkeeping and accounting cover, and temp relief when someone's sick or away. On-call or fully embedded — the cost of an in-house resource without the cost of a permanent hire.
Seven specialist disciplines, one team.
Pick the bits you need. Most clients start with one or two and expand as they see the value.
Bookkeeping
Day-to-day Jobpac bookkeeping, monthly close, reconciliations, and BAS-ready books.
Learn more →Accounts Payable
Subbie claims, RCTI generation, vendor management, and clean payment runs in Jobpac.
Learn more →Accounts Receivable
Progress claims, customer invoicing, retention tracking, and collection of overdue accounts.
Learn more →Payroll
Award- and EBA-compliant payroll, super, STP reporting, and timesheet integration.
Learn more →Profit & Loss
Project- and entity-level P&L, monthly management reporting, and forecast-vs-actual analysis.
Learn more →Temp Relief
Short-term cover for sick leave, parental leave, holidays, or peak-period workload.
Learn more →Business Forecasting
Integrated revenue, cash, and project pipeline forecasts — built and maintained in Jobpac.
Learn more →Same day. Senior. No triage queue.
You email or call. A senior consultant who knows your setup picks it up directly — not a triage queue, not an offshore ticket centre. The context compounds month after month, so we're faster every time.
Response on every business day
No 48-hour SLA, no “next business day.” A senior with full context picks up directly.
Average resolution
Most queries are resolved within a couple of hours. Same business day at the latest.
A senior on the keys
The same person works your account month after month. We're not re-discovering your environment every time.
Business hours coverage
Mon-Fri across both timezones. Out-of-hours and EOFY cover by arrangement.
Four steps. No surprises. No bait‑and‑switch.
Every Buoy engagement runs the same way — fixed scope, senior consultant, full transparency end‑to‑end.
We listen first.
A no-cost call. We learn your current Jobpac setup, what's hurting most, and what's already worked. You're talking to the senior consultant who'd actually do the work — not a sales person reading off a script.
You get a fixed-scope proposal.
Deliverables, timeline, price, and the named senior consultant who'll lead the engagement — in writing, within a week. No “T&E to be confirmed.” The price is the price.
Senior consultant on the keys.
The person on the proposal does the work. Not a junior. Not a partner who hands it down. Weekly written status, risks called out the week they emerge — not the week before go-live.
Your team owns it when we leave.
Documentation, hands-on training, and a structured handover — written so your team can run it long after we're gone. Optional ongoing same-day support after handover, but you're never locked in.
The same-day support claim is real. We've had questions answered within 90 minutes from a senior who actually understands how Jobpac handles retentions. Magnitude better than a 48-hour ticket SLA.
What people usually ask.
How fast is 'same-day support' really?
Most tickets are answered within two to three hours of you sending them, often faster. The same business day at the absolute latest. No triage queue — the senior consultant who knows your setup picks it up directly. The only exception is genuinely complex work that needs a few days of focused effort, in which case we tell you up front.
Is there a minimum commitment?
No. You can use Buoy support ad-hoc (pay for what you use), on a project basis (a defined chunk of work), or on a retainer (set hours per month). Most clients start ad-hoc, then move to a retainer once they realise they're reaching for us every week anyway.
Do you work weekends or after hours?
Standard support runs AU/NZ business hours. For known go-live weekends, EOFY closes, or other planned out-of-hours work, we'll cover by arrangement — agreed in advance, scoped explicitly. We don't do midnight pager duty.
Can you cover for someone on long-term leave?
Yes — this is one of the most common reasons clients reach for us. Parental leave, long-service leave, an unexpected resignation: we can put a senior into the seat by the start of next week. Day one productivity, not week three.
Do you replace our in-house finance team?
No, and we don't try to. Our goal is to make your in-house team faster, more accurate, and less reliant on heroics — not to displace them. When we leave, you should be better at running Jobpac than when we arrived.
How quickly can a new support arrangement start?
For most clients, same week. Discovery call Tuesday, scope agreed Thursday, working in your system Monday. If you're in genuine “wheels about to fall off” territory, tell us — we'll work out what's possible faster.
Need a finance hand — today?
Tell us what's going sideways. If we can help, we'll start same week. If we can't, we'll say. The first conversation is free.
- Same-day response, every business day
- No triage queue — a senior picks up directly
- Ad-hoc, project, or ongoing retainer — your call